Required Components Not Installed

Applies To

iAdviser, iBroker, iAgency

Operating Systems Affected

All 64 bit operating systems

Symptoms

Users with 64 bit operating systems receive a message indicating that a component is incorrect or not found, similar to below.

Please Note: This cannot happen the other way around (i.e. 64 bit installation on a 32 bit operating system) as the windows installer will not allow the program to install.

Cause

This occurs when the 32 bit installation has been completed on a 64 bit operating system. This installs the incorrect files for the operating system type, causing the error.

Resolution

Uninstall the application through the Control Panel - Programs and Features and download the 64 bit installation from the Client Login Section of the iaAnyware website (iaanywaresetup64.exe).

Further Action

None Required